Director of Human Resources – Tasty Chick’n
| Job Title: | Director of Human Resources – Tasty Chick’n |
| Reports To: | Brand Officer and VP of Human Resources |
| Job Location: | Memphis, TN or Jacksonville, FL |
POSITION DESCRIPTION
The Director of Human Resources is responsible for leading all HR functions within a designated market of this rapidly growing privately held company, ensuring compliance with state and federal laws as well as guidelines from governmental and regulatory agencies.
Acting as a strategic HR business partner and generalist leader, this role oversees strategic HR planning, training, compensation, benefits, talent acquisition, and safety/health policies to position Tasty Chick’n (a KFC and Taco Bell franchisee) as an Employer of Choice.
The ideal candidate must possess extensive employee and labor relations expertise to uphold and defend management rights. This role emphasizes customer service excellence for internal and external stakeholders while embodying and fostering the company’s core family values and principles. Experience with HR practices, operations, and industry standards within the QSR (quick-service restaurant) retail food industry is highly desirable.
CORE COMPETENCIES
– Strategic thinking and planning
– Labor relations expertise
– Talent acquisition and retention
– Effective problem-solving and mediation
– Confidentiality and discretion
– Exceptional interpersonal and coaching skills
– Operational and results orientation
– Knowledge of HR best practices and employment laws
1. Drive for Results
Demonstrates the ability to exceed functional goals and objectives. Establishes performance management measures and evaluation standards for the HR department while consistently surpassing expectations and motivating others to do the same.
2. Organization
Proactively prioritizes needs, efficiently manages multiple tasks, and optimizes resource allocation to meet organizational objectives.
3. Planning
Develops strategic HR plans that align with organizational objectives, outlining strategies and actionable tactics for successful execution.
4. Project Management
Utilizes tools and processes to manage projects effectively. Identifies milestones, sets goals, schedules tasks, anticipates and mitigates issues, removes obstacles, assigns responsibilities, tracks progress, and communicates updates clearly.
5. Business Communication
Displays strong oral and written communication skills to convey ideas effectively and build collaborative relationships.
6. Coaching
Guides and develops team members to enhance professional growth and performance. Ensures goal clarity while employing reflective listening skills to foster engagement and accountability.
7. Decision-Making
Enhances the quality, speed, and direction of decisions by clarifying goals, providing perspectives, evaluating options, and achieving consensus for effective action steps.
8. Change Management
Serves as an advocate for positive organizational change by identifying and communicating the need for transformation and outlining actionable steps for improvement.
9. Technical Proficiency
Proficient in Microsoft Office Suite (Word, Publisher, Excel, PowerPoint, Access, and Outlook). Experience with tools such as Hot Schedules, ADP, PerformYard, and Work Shield is a plus.
EDUCATION AND EXPERIENCE
Bachelor’s degree in Human Resources, Business Administration, or a related field is required.
Advanced degrees such as an MBA or Master’s in Human Resources or Organizational Development are preferred.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Serve as a dynamic, forward-thinking HR professional with high ethical standards and a polished, professional demeanor.
- Collaborate with the Brand Officer as a strategic business partner to develop and implement company plans and programs, prioritizing their impact on human capital.
- Lead labor relations initiatives, providing expert guidance on HR issues, including dispute resolution and mediation.
- Develop, administer, and manage policies and programs for effective employee resource management, including labor relations, compensation, benefits, staffing, relocation, safety, affirmative action, harassment prevention, employee complaints, training, and development.
- Design staffing strategies to identify talent internally and externally for current and future roles. Coordinate recruitment efforts, oversee interview processes, and support final hiring decisions.
- Serve as an accessible resource for managers and staff, maintaining confidentiality while addressing issues and resolving challenges. Build credibility across the organization as an effective listener and problem-solver.
- Respond to federal agency inquiries, including employment verifications and employee complaints.
- Manage benefits administration, enrollment, and open enrollment processes.
- Oversee the performance review process, including merit increase administration.
- Conduct needs assessments to develop training curricula, lead training sessions, and facilitate onboarding and orientation programs.
- Lead and support employee relations efforts, including hiring, training, performance management, and disciplinary actions.
QUALIFICATIONS
- Demonstrate technical HR expertise, strong analytical skills, sound judgment, and a results-driven, operational focus.
- Possess exceptional communication skills and the ability to coach and mentor individuals at all levels of the organization.
- Maintain confidentiality and act as a trusted advisor while effectively managing organizational change.
- Resolve conflicts and facilitate collaboration among cross-functional teams and senior leadership.
- Have in-depth knowledge of major HR functions, state employment laws, and the ability to interpret and address complex employee relations issues.
- Deliver impactful presentations on complex HR topics to employee groups, senior leadership, and external partners.
